![]() I've tried My Account App repeatedly and all I get is a message saying "your request is taking longer than expected. For at least the last 5 days I cannot see my balances. Users should have 24/7 access to see their balances, via the website or the app. Very very discouraging that TRACFONE cannot solve this problem within 2 days. ![]() But if I can't see what our balances are then we may run out of talk, text or DATA and not know it. This is very frustrating as the 'pay as needed' feature is why I remain with Tracfone. Today is NOvember 7th and I am still unable to see the DATA BALANCES on any of the phones in my account. Click on "New Messages" beside User Control Panel to view your forum inbox.You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. If you should need further assistance, please check your forum inbox for a message. Monday-Sunday from 8:00 AM to 11:45 PM EST. You can check your balance via text through 611611 Help support or contact our hotline number at at 1-80. The balance inquiry for My Account app and website is currently experiencing issues. We are sorry for the trouble this has caused you. Any place else I could possibly get this balance from? Unable to get balance info from the MyAccount app on android or from the website. Lph1952 wrote:Let me add my voice to this, having the same problem on my phone and on my wife's phone. TracFone - Larry Posts: 8967 Joined: Mon 5:22 pm You may also make use of our 611611 self-service Help support. Click on "New Messages" beside User Control Panel to view your forum inbox. If you should have further questions or concerns, check your forum inbox for a message. For you convenience, you can check your balance via text through the 611611 Help support or with our customer care hotline number at 1-80. There is no provided time frame when the system will be restored at the moment. The issue has already been escalated to higher department for a resolution. We are currently experiencing issues with balance inquiry on the My Account app and website. I still would love to have a working app and web site. I edited my post to report that I was able to get my current balances by texting USAGE to 611611. I don't want to add a card until I can get a screenshot or print-out of my current balance. I tried a laptop and a PC and two different browsers. ![]() Tracfone cannot provide balance information in the app or on the web site. TeeRex wrote:I am having the same problem. ![]()
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